Regular visiting hours are 4.30 PM to 9:30 PM on weekdays and 11.00 AM to1:00 PM and 4.30 PM to 8:30 PM on weekends and holidays. These hours were designed to ensure that visits do not conflict with the patient's treatment program. However, should these hours be particularly difficult for some visitors, the treatment team will make every effort to arrange other times. The staff can help you with any problems regarding visiting times. Staff will ask that all visitors let them know of items being brought onto the unit. This policy is intended to prevent unsafe items from being unknowingly carried onto the unit (e.g., plastic bags are not allowed on the unit).
Individual meals are sent to the unit at breakfast (8:00 AM to 8:30 AM), lunch (12:00 noon to 1:00 PM) and dinner (5.00 PM to 6:00 PM). Snacks are available in the afternoon. Patients are asked to fill out a dietary request card at the nursing station, indicating what meals they would like for the next day. If patients want meals brought from outside the hospital, they should let staff know. Vegetarian meals are provided upon request. Patients are also asked to eat only in the dining room, and not to take food into their own rooms.
Medications are regularly dispensed at 8:30 AM, 1:00 – 1:30 PM, 6:00-6:30 PM and 9:00 PM each day. Nighttime medications may be given later. Patients are asked to be available to receive medications at the times they are due. Medications may be required between these regular times, on a "PRN" (as required) basis as ordered by the patient's doctor.
Public telephones are available for use by patients as allowed by the treatment team. Calls should be limited to 10 minutes duration as a courtesy to other patients who may be waiting to use the phone.. If the patient cannot take the call, then a message can be taken, but no information about the patient should be given out. Envelopes, stationery and stamps are available at the nursing station. (Patients are asked to pay for the stamps.) Mail is collected by the hospital delivery service for posting.
As previously noted, patients may not keep items considered unsafe on the unit, and are advised not to keep valuable items in their own possession while on the unit. Patients are asked not to bring their own electrical equipment onto the unit unless this has been agreed upon by the treatment team. Cameras and tape recorders (if their purpose is to record conversations) are not allowed on the unit, to protect patient confidentiality.. Small amounts of cash may be kept for a patient in their property box at the nursing station. The hospital is not responsible for money that patients choose to keep themselves.